Privacy Policy
Last updated: 10 July 2026
At Alma Privée Care („we”, „us”, „our”) we respect your privacy. This Privacy Policy explains how we collect, use and protect the personal data you provide when you visit our website almapriveecare.es or get in touch with us. We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, „GDPR”), Spanish Organic Law 3/2018 (LOPDGDD), and Law 34/2002 on Information Society Services (LSSI-CE).
1. Who is responsible for your data (Data Controller)
The controller of your personal data is:
- Alma Privée Care
- Address: Oasis Business Centre, Oficina 9, Ctra. de Cádiz, 29602 Marbella, Spain
- Email: almapriveecare20@gmail.com
- Phone / WhatsApp: +34 613 019 134
2. What personal data we collect
We only collect the data you choose to give us and basic technical data needed to run the website:
- Contact and enquiry data — the name, email address and message you submit through our contact form, and any information you choose to share when you call, email or send us a WhatsApp message (such as your phone number).
- Technical data — when you browse the website, our hosting and technical services may automatically collect data such as your IP address, browser type, device information and pages visited, through cookies and similar technologies (see Section 7).
Our contact form is for general enquiries only. Please do not send us sensitive information (for example health details) through the website.
3. How we collect your data
We collect personal data directly from you when you complete our contact form, call us, email us or message us on WhatsApp. Technical data is collected automatically through cookies when you browse the site.
4. Why we use your data and our legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Responding to your enquiries and requests for information, and taking steps at your request before entering into a possible service agreement | Steps taken at your request prior to a contract, and our legitimate interest in answering you (Art. 6(1)(b) and 6(1)(f)) |
| Complying with legal, tax and accounting obligations | Compliance with a legal obligation (Art. 6(1)(c)) |
| Maintaining the security and proper functioning of our website | Our legitimate interest in a secure, functional website (Art. 6(1)(f)) |
5. Who we share your data with
We do not sell your personal data. We may share it with:
- Trusted service providers who process data on our behalf (for example website hosting, email and IT providers), under agreements that require them to protect your data.
- Public authorities or professional advisers where we are legally required to do so.
6. International data transfers
Some of the tools we use — such as WhatsApp (Meta) and Google services (including Gmail, Google Fonts and the embedded Google Map on our Contact page) — may involve transferring data outside the European Economic Area. Where this happens, such transfers are protected by appropriate safeguards recognised under the GDPR, such as the European Commission’s Standard Contractual Clauses or an adequacy decision.
7. Cookies and similar technologies
Our website uses cookies and similar technologies to function correctly, to remember your preferences and to help us understand how the site is used. Some cookies are strictly necessary; others are used only with your consent. Our website also loads external resources such as Google Fonts and an embedded Google Map on the Contact page, which may set their own cookies. You can manage or disable cookies through your browser settings, though some parts of the site may not work properly without them.
[If a cookie banner / consent tool is installed, link to a dedicated Cookie Policy here.]
8. How long we keep your data
We keep the data you send us through the contact form or other channels only for as long as necessary to deal with your enquiry and, where relevant, to meet our legal and tax obligations. Enquiries that do not lead to a service arrangement are kept for a reasonable period and then deleted.
9. Your rights
Under the GDPR and the LOPDGDD, you have the right to:
- Access — obtain confirmation of whether we process your data and a copy of it.
- Rectification — have inaccurate or incomplete data corrected.
- Erasure — ask us to delete your data where there is no legal reason for us to keep it.
- Restriction — ask us to limit how we use your data in certain circumstances.
- Portability — receive your data in a structured, commonly used format.
- Objection — object to processing based on our legitimate interests.
- Withdraw consent — where processing is based on your consent.
To exercise any of these rights, contact us at almapriveecare20@gmail.com. If you believe we have not handled your data correctly, you also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.
10. Data security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.
11. Links to other websites
Our website may contain links to third-party websites and social media platforms (such as Facebook, LinkedIn and WhatsApp). We are not responsible for the privacy practices of those sites, and we encourage you to review their own privacy policies.
12. Children
Our website is intended for adults. We do not knowingly collect personal data from children.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised „last updated” date.
14. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: almapriveecare20@gmail.com
- Phone / WhatsApp: +34 613 019 134
- Address: Oasis Business Centre, Oficina 9, Ctra. de Cádiz, 29602 Marbella, Spain